London · Pune · since 2016
Your morning. Our afternoon.
From Pune, Impos Global runs customer care, sales and back-office for businesses in the UK and the US, with a recruitment arm and a design studio under the same roof.Customer care, sales and back-office for the UK and US, run from Pune.
What we do
Three teams. One floor in Pune.
Outsourcing, recruitment and design, built to lean on each other: the recruiters staff the floor, the studio builds the CRMs the floor runs on.
Plan your team
How many people would you need?
Tell it where your customers are, what the team should do and how much of it there is. It sizes the team with the same queueing maths contact centres use (Erlang C), and lays the shifts on Pune’s clock.
Service target: 80% of calls answered within 20 seconds. Shrinkage (breaks, training, leave) at 30%.
Our journey
From three people to a hundred.
Clients, in their words
Four years. Still calling.
The people
Run by veterans. Built by a hundred.
Founded by industry veterans with sixteen years in BPO, and led on the floor by people who started on the phones themselves.
Work hard, play hard.
- Top performers recognised in the weekly company-wide meeting.
- Incentives through the year, with cash rewards for the winners.
- Activities where people “cash in” what they’ve earned.
- Real progression: sales executives become project managers here.
London
Impos Global Limited85 Great Portland Street, First Floor
London W1W 7LT
Company number 11735096 · ICO ZA485533
Pune
Impos Global Solutions Pvt. Ltd.911–914 Clover Hills Plaza, NIBM Ext. Road
Kondhwa, Pune 411048